Baby Birth and Beyond accepts returns on most items, with exceptions:

  • Baby Birth and Beyond offers refunds for products that are returned in New Condition only. These items must be in their original and unopened packaging, including Birth Kits. Items which have been opened, are not in a sealed package, are used, dirty, damaged, or otherwise altered cannot be returned.
  • Returns must be made within 30 days of the original purchase date.
  • Birth Pools, special order, and non-stock items are not returnable.
  • Items that are sent back without first obtaining a return authorization will not be refunded or returned.
  • All returns may be subject to a 15% restocking fee.
  • Baby Birth and Beyond is not able to offer refunds for any of the original shipping cost paid for by the customer.
  • If the order received free shipping, the original cost of shipping the order will also be deducted from the refund if the entire order is returned.
  • The customer is responsible for return shipping costs back to Baby Birth and Beyond and will not be reimbursed.
  • Baby Birth and Beyond is not responsible for returned items lost during transit back to us.
  • All refunds will be issued back according to the original payment method used for the order. If this method is not available (such as a gift certificate or cash) another method can be used.
  • If the customer requests a prepaid UPS Ground or USPS Priority Mail label for their order the cost of the label will be deducted from the refund issued.

Baby Birth and Beyond reserves the right to refuse to refund any item(s) at our own discretion.

If you have questions about this policy, please contact us. Thank you for your business!

How to make a Return

  1. Please first read return policy above.
  2. After reading the return policy, EMAIL us for a Return Authorization. Items that are sent back without first obtaining a return authorization will not be refunded or returned.
  • Once we approve the return, you may ship the items back to us at the following address:

                      Baby Birth and Beyond
                      Attn: RETURNS
                      4008 N Staples Ave
                      Coeur d’Alene, ID 83815

Once the product is received by us and is in original condition, the price of the product will be refunded.

Please allow 1-5 business days after we have received your return for it to be processed.